Oldham Volkswagen
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- Based on 79 verified purchases in the last 3 months
Oldham Volkswagen Verified Purchases
Total Active Purchases:
490
(Verified: 490)
I'd definitely recommend Oldham Volkswagen because the experience was good from start to finish - from my initial visit to handover. Dylan understood what I wanted and kept in touch throughout always with a pleasant demeanour. Now I am looking forward to driving my lovely Golf!
My experience at Oldham Volkswagen could have been better because the after sales service and follow up experienced is poor. The purchase of the brand new vehicle went well as it should when you are spending thousand however the sales executive has failed to respond to issues raised post sale which is disappointing. I have also had no follow up contact to check all is ok with the vehicle etc. since the purchase ( Feels like we have your money now so see you later and don’t bother us again!)
I would expect the sales executive to have knowledge of all aspects of a vehicles specification and build alas not in this case. I failed to receive any follow up call/email to a specific query regarding oil levels on a brand new car. I raised this on 4/9/26. I would have thought 6 hrs left of that working day should have been sufficient time and at the very least a courtesy response if struggling to find the answer. Still no response by close of play 7/9/26. Very disappointing and a response would be appreciated.
Good Morning Craig, Thank you for your review. We're pleased to hear the purchase process went well, but we're sorry to learn that the aftersales support has fallen short of your expectations. We understand how disappointing it is when queries go unanswered, particularly when you've raised concerns about your new vehicle.
Your comments have been noted, and we apologise for the lack of follow-up and communication. We have escalated this to Senior management . Thank you bringing this to our attention. Sharon - Swansway Motor Group
I'd definitely recommend Oldham Volkswagen because our salesman Dylan was extremely helpful and patient and made the whole experience a pleasant experience. We are elderly and often find people can’t be bothered to explain things to us, but he made sure we understood and helped us over and above with details. Also we were made welcome with coffee and biscuits and treated with kindness and respect, so rare in business these days.
I would not recommend Oldham Volkswagen because Although the handover of the car and the car itself was / is exactly as expected, contact thereafter has been extremely disappointing, requiring two telephone calls to the dealership Accounts to retrieve my £ 49.00 refundable deposit despite being told it was an automatic repayment process twice. To be fair, the lady in Accounts Department was spot on and went to personally chase Sales to get the deposit returned. Two emails to my allotted Salesman remain unanswered. Having paid £47,000.00 on the day to collect my Golf R ( which I'm very happy with) having to chase up such a small some of money leaves a bad impression I'm afraid. Unanswered emails also niggle, which makes me question the 85% customer retention rate which was proudly stated during my test drive !
Good Afternoon Richard, Thank you for your review . We're pleased to hear you're happy with your Golf R and that the handover met your expectations. However, we're sorry for the frustration caused by the delay in returning your reservation fee and the lack of response to your emails. Communication is something we take seriously, and your comments will be shared with the management team for review. Thank you for bringing this to our attention. Sharon - Swansway Motor Group
My experience at Oldham Volkswagen was cracking because lovely helpful staff and give you time to think. Don’t over sell or feel pushy
The team was accomodation holding the vehicle as a courtesy while I sorted out some complications and made arrangements to travel up from Canterbury to test drive and collect.
Contact
Location
Hours
Closed
Thursday
8:30am - 6:30pm
Friday
8:30am - 6:30pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 4:00pm
Monday
8:30am - 6:30pm
Tuesday
8:30am - 6:30pm
Wednesday
8:30am - 6:30pm
